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Customer Care

Have any questions or concerns? 

We’re always ready to help!



Call Us At


or send us an email to:

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How Do I Check

My Order Status?


It’s easy! Simply log into your account to view your order history.


When Will My Order Ship?


All orders are processed and shipped via USPS Priority Mail within 2 business days. Once your package is shipped, expect domestic orders to arrive in 5-10 days, and international orders to arrive in 15-20 days


How Do I Track

My Package After It Has

Been Shipped?


Once your order is shipped, you will receive a Shipment Confirmation email with a tracking confirmation. Use this number to track your package.


Does Naughtii Ship Internationally?


Yes! International shipping is $40 for regular sized items and $60 for oversized packages.

Have A Size & Fit Question. How Do I Find This Information?


Check out our Size Guide to find your size, or email us with any specific questions at:

How Long Will It Take To Process My Return?


Credits onto a giftcard are generally processed within 2 business days after we receive your return.

Can I Cancel

Or Make Changes To My Order?


We generally process orders within 2 business days, but we’re usually much faster. Unfortunately, once we’ve fulfilled and shipped your order, we will be unable to cancel or make any changes.


Can I Exchange An Item I Bought Online?


Sure! As long as it wasn’t a sale item, you’re welcome to exchange any online purchases within 7 days of your order date.


How Do I Use A Promo Code?


Add your selections to your shopping bag and continue to checkout. On the right-hand side, click on ‘Have a promo code?’ then, type in the code and hit ‘Apply.’ Your promotion code will be automatically applied to your order and will be reflected in your order total. The amount of your discount will be listed in the ‘Promotions’ line.* Unfortunately, only one code can be used per order. Please be advised that promo codes cannot be applied to previous purchases. Some exclusions apply. 

Something I Bought Went On Sale The Next Day -

Can I Still Use The Promo Code?


Sorry, promo codes cannot be used on previous purchases. Be sure to join our mailing list for exclusive access to future promotions, events, exciting news, and more.

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